Ensuring customer satisfaction throughout the process starting from the beginning of production up to the delivery of products to the customers and including also the after-sales customer services has always received top priority in Fenis Teknik Ürünler A.Ş. The customer is at the top-level manager position in Feniş Teknik. All kinds of information (requests, complaints etc.) received from the customer are carefully examined, and then the matter is reported in writing to the department concerned and the problem is quickly solved and reported back to customer. Any employee of Fentek who discusses a problem with the customer even if the subject does not directly involve him/her reports the problem in writing to the department concerned, and follows up the solving of the problem and the reporting of the result to the customer.
All complaints received from the customers are carefully examined by the Quality Assurance department, the necessary tests are conducted and the source of the problem is identified. The problems are statistically evaluated, and measures are taken to prevent the problems observed to be srepeatedly arising.
Very strick controls are performed from the first phase to the last phase of production. Particularly, the inputs used for products are checked by the Quality Assurance department according to quality parameters previously determined before using them for production, and it is decided whether they will be used for production or not.
The parameters having an impact on the product are checked at specific intervals during the process both by the operators and the quality assurance technician. The technicians have been given the training required for the control process they perform, furthermore they transfer the philosophy of ensuring customer satisfaction to job, which is the primary duty of all employees of Fenis Teknik. They have received and continue receiving necessary training in this respect, too. They internally work as if the next operation is their own customer, and apply the customer satisfaction concept among themselves by not transferring the defective product to the next operation.
